Refund policy

At The Yorkshire Kitchen, we take great pride in the quality of our handcrafted products. Because we deal in fresh, perishable goods, our returns policy is designed to protect food safety while ensuring you are fully covered if something goes wrong.

30-Day Reporting Window for Damaged or Faulty Items

In accordance with the Consumer Rights Act 2015, you have a statutory right to a replacement or refund if your goods are faulty, not as described, or not of satisfactory quality.

We ask that you notify us within 30 days of receiving your order if you experience an issue. Please contact us as soon as possible if:

  • Your items arrive damaged or leaking.

  • You have received the incorrect product.

  • The product is faulty or does not meet our high quality standards.

To report an issue, please email: sales@theyorkshirekitchen.com

Please include:

  1. Your order number.

  2. A brief description of the problem.

  3. Clear photographs of the product and the packaging it arrived in.

Requests made after the 30-day reporting window may not be eligible for a refund or replacement.

Our Assessment Process

In most cases, clear photographs are sufficient for us to assess the issue and arrange a resolution. This means you will not usually need to return perishable items to us.

If we do require an item to be returned for inspection:

  • We will provide a prepaid return label or arrange collection at no cost to you.

  • You will never be charged return postage or "restocking fees" for approved damaged or faulty goods.

  • Please contact us before sending anything back, as unauthorised returns may not be processed.

Refunds & Replacements

If your claim is approved, we will offer one of the following:

  • A full replacement sent via tracked delivery.

  • A full refund to your original payment method.

  • A partial refund (where appropriate and agreed).

Speedy Processing: Approved refunds are processed promptly by our team. Funds typically appear in your account within 3–5 business days, although your bank or card provider may take slightly longer to update your balance.

If more than 10 business days have passed since approval and you have not received your refund, please contact sales@theyorkshirekitchen.com.

Order Cancellations

We move quickly to get your fresh butters out of the kitchen and onto your table. If you have a change of heart and wish to cancel your order, please email us as soon as possible.

  • Before Dispatch: If your order has not yet been processed for shipping, we will cancel it immediately and issue a full refund.

  • After Dispatch: Once your order has been handed over to our courier, we are unable to cancel or recall it due to the perishable nature of the goods.

Perishable Goods & 'Change of Mind'

Because our sweet and savoury butters are freshly made and perishable, we cannot accept returns or offer refunds for:

  • Change of mind or "personal taste" preferences.

  • Products that have been opened (unless a fault is found).

  • Items stored incorrectly after delivery (for example, not refrigerated).

Your satisfaction is incredibly important to us. If you are unhappy with your purchase for any other reason, please do reach out—we will always do our best to find a fair solution.

International & EU Orders

For customers in the European Union, the "14-day cooling-off period" does not apply to perishable goods that are liable to deteriorate or expire rapidly. Your rights regarding damaged, incorrect, or faulty goods remain exactly as outlined above.